Description
Job Overview
We are looking for an Associate Technical Services Engineer to join our team in Milan. As a Technical Services Engineer, you will combine exceptional problem-solving and communication skills with deep technical experience to advise customers and solve complex MongoDB problems.
Key Responsibilities
- Work alongside large customers, solving complex challenges related to architecture, performance, recovery, security, and more
- Be an expert resource on best practices in running MongoDB at scale
- Advocate for customers' needs, interfacing with product management and development teams
- Contribute to internal projects, including software development of support tools
- Focus on the performance of our Cloud platform Atlas and its supported services
- Help frontend and backend developers build next-generation applications on MongoDB
- Share technical knowledge with the team through informal conversations, training, and workshop sessions
- Document solutions in our knowledge base system to increase efficiency
Requirements
- 3-4 years of experience in technical support, solutions support, or customer-facing engineering
- Experience with distributed systems, database architecture and administration, application architecture, and data architecture
- Strong diagnostics and troubleshooting experience
- Broad awareness of customer workloads and use cases
- Systems administration experience, including Linux performance, memory management, and security
- Basic coding/scripting ability in one or more languages
- Excellent communication skills, both written and verbal
- Good written and verbal skills in Italian and English
Nice to Have
- Server-side troubleshooting
- Deep understanding of object-oriented programming languages
- Experience with Apache Spark, authentication systems, and distributed version control systems
- Experience using or managing MongoDB, cloud services stacks, and Kubernetes
Success Measures
- Gain a deep understanding of MongoDB and its ecosystem within 3 months
- Complete New Hire Training and become comfortable working directly with customers within 6 months
- Work on gaining expertise to be part of a technical experts group within the MongoDB ecosystem within 12 months