Description
As a Technician Specialist with John Lewis Partnership, you will bring their distinctive service to customers' doors, installing products like furniture, kitchen appliances, and TV sets as part of a 2-person delivery crew driving a 7.5-tonne vehicle.
You will also coach and develop other delivery drivers in your team on home installations and customer service skills, acting as a role model for the great service John Lewis is known for.
In addition to your contractual pay, you will receive an Evening Premium of £3.25 per hour for work between 18:00 - 22:00 and a Night Premium of £4.25 per hour for work between 22:00 - 06:00.
Key Responsibilities:
- Provide great customer service as an ambassador for the John Lewis brand
- Coach, develop, and assess delivery driver colleagues
- Help load the lorry with daily deliveries
- Demonstrate respect and courtesy for customers' homes
- Install products efficiently and quickly
- Keep up to date with new products and technologies
- Maintain a safe working environment
Essential Skills/Experience:
- Previous installation experience
- Manual C1 UK driving licence (with a maximum of 6 points)
- DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card
- Previous experience driving a 7.5-tonne vehicle
- Previous experience in a customer-facing role
- Great verbal communication skills
- Good understanding of technology
Desirable Skills/Experience:
- Experience in-home delivery and installation of electrical and furniture products
- Installation and disconnection of white goods
- Experience with electrical installations and TV Wall mounts
- Assembly of flat packs
Benefits:
- 25% John Lewis & online discount (after 3 months)
- 20% Waitrose discount (after 3 months)
- Flexible working
- Equal parenthood leave
- Great progression and development opportunities
- Subsidised meals when out on deliveries
- Overtime opportunities
- Access to a strong workplace pension scheme