Description
This is a Salesforce Business Analyst role embedded within Grab's Commercial Systems team. You will help translate complex requirements into scalable Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud.
Responsibilities:
- Engage with partners to translate requirements into scalable Salesforce solutions using interviews, workshops, use cases, and workflow mapping.
- Create structured documentation including BRDs, user stories, process flows, and functional specifications.
- Manage the backlog grooming process and contribute to prioritisation using impact-effort frameworks.
- Lead UAT and SIT readiness by partnering with QA, business owners, and developers.
- Promote innovation and continuous improvement, identifying design bottlenecks, proposing automation opportunities, and streamlining configurations to reduce technical debt.
- Manage configuration and solutioning tasks hands-on, including flows, validation rules, security model, reports, dashboards, record types, and third-party tool integrations.
- Upstream Demand Shaping: Work with teams and GTS BPs to intake, frame, and qualify new requests.
- Partner Agreement & Comms: Facilitate agreement across team leads, SMEs, and technical leads.
- Cross-Programme Support: Collaborate on large-scale programmes like Sonic, driving standardisation of sales processes, account hierarchies, and segment-based journeys.
- Delivery Risk Ownership: Escalate unclear requirements, integration mismatches, or misaligned expectations early.
Qualifications:
- 5 to 8 years of experience as a Salesforce Business Analyst or equivalent role in a multi-cloud environment (Sales Cloud, Service Cloud, Experience Cloud)
- Proficiency with Salesforce configuration and design best practices (Flows, Process Builder, Reports, Dashboards, Permission Sets, SOQL/SOSL, Data Models, Shield Encryption)
- Experience leading partner engagements, facilitating workshops, documenting clear requirements, and running Agile ceremonies (backlog grooming, sprint demos)
- Deep familiarity with Salesforce DevOps concepts and tooling (e.g., GitLab, Copado, and Jenkins)
- Hands-on experience managing testing phases, creating test cases, and resolving test cycle blockers
- Salesforce Certifications: Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Business Analyst