Manager, AI Deployment Engineering - Large Enterprise

We are seeking an AI Deployment Engineering (ADE) leader to ensure the technical success of our most strategic Large Enterprise customers across EMEA. As the leader of our ADEs in the Large Enterprise segment, you'll help companies transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.

Responsibilities

• Own the strategy and operating model of the Large Enterprise ADE team, ensuring alignment with company objectives and the evolving needs of our customers.
• Lead, build, and mentor a team of high-performing ADEs to deliver exceptional customer outcomes, as demonstrated by production customer applications and increased API adoption.
• Serve as the technical advocate for our customers, synthesizing their needs to develop the Research and Applied Product/Engineering roadmaps.
• Act as the primary technical escalation point during development, fostering trust and maintaining direct communication with executive-level stakeholders.
• Serve as an industry thought leader, championing the safe and innovative application of our technology across various sectors.

Requirements

• Have 8+ years of experience in a technical customer-facing role, managing C-level technical and business relationships with complex global organizations.
• Have 2+ years of experience leading technical post-sales teams with a demonstrated ability to hire, develop, and manage technical teams.
• Have led complex implementations of Generative AI/traditional ML solutions to production for large enterprises, and have knowledge of network/cloud architecture.
• Are an effective and polished communicator who can translate business and technical topics to all audiences and mentor others to do the same.
• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.