Senior Technical Program Manager

Job Description

We are seeking a highly skilled, self-motivated Technical Program Manager (TPM) to lead strategic, multi-quarter initiatives within our Performance and Infrastructure organization.

About the Role

As a Senior Technical Program Manager (TPM), you will be responsible for a portfolio of foundational infrastructure initiatives, including program planning, execution cadence, and leadership reporting and alignment.

Key Responsibilities

• Program and Portfolio Leadership
• Lead execution for key initiatives, focusing on Infrastructure Efficiency and Engineering Reliability.
• Partner with Product and Engineering leaders to establish goals, metrics, and decision frameworks.
• Maintain program plans, roadmaps, dependency maps, and executive status reports.
• Align Product, Engineering, Infrastructure, Capacity, Data, Finance, Ops, and Security teams.
• Identify tradeoffs early, document decisions, and manage escalations to resolution.
• Represent internal technical users and integrate their workflows into program planning.

• Infrastructure Efficiency
• Establish fleet-wide reporting for resource usage (CPU, bandwidth, memory, storage I/O, and RPS) to inform capacity planning and cost-efficiency strategies.
• Build automations and AI agents to handle routine program administration at scale.
• Coordinate shared dependencies across Infrastructure Engineering, Capacity Planning, Traffic Engineering, and Network Infrastructure workstreams where resource management and tracking intersect.

• Engineering Reliability
• Lead end-to-end chaos engineering, from test planning and execution to results publication.
• Coordinate readiness reviews, go/no-go decisions, and safe execution of production resilience tests.
• Track remediation, evaluate program impact, and maintain roadmaps, dashboards, and runbooks.

Requirements

• BS+ in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• 5+ years of technical program management experience, preferably in infrastructure, reliability, performance, data platforms, distributed systems, or large-scale engineering environments.
• Strong technical fluency with infrastructure systems, telemetry/observability, reliability practices (SLO/SLIs), capacity planning, data pipelines, traffic management, progressive rollouts, or blast-radius reduction.
• Proven experience partnering with Product and Engineering to clarify vision, represent internal customer workflows, define use cases, prioritize requirements, and measure success.
• Ability to create realistic project plans, manage dependencies, and oversee execution to meet commitments and deliver with predictability.
• Excellent communication skills, with the ability to tailor technical complexity for diverse audiences, from engineering teams to executive leadership.
• Experience working across multiple time zones and multiple cross-functional teams.
• Fluent with Confluence, Jira, dashboards, and project planning tools.
• Hands-on experience or a strong competency in leveraging AI productivity tools and development platforms to automate routine program administration, with rigorous human-in-the-loop review of AI output.
• Comfortable managing tight deadlines, changing priorities, and ambiguity.
• Experience with various development and delivery methodologies (Agile, Waterfall, Kaizen, Scrum, or hybrid approaches).
• Ability to bring structure to ambiguity, act as a self-starter, and drive issues to resolution with empathy and sound judgment.