Description
The Starting Hourly Rate is $17.25 USD per hour, with a Pay Range of $17.25 USD - $25.90 USD per hour.
Working at Target means helping all families discover the joy of everyday life. As a Guest Advocate, you will be an advocate of guest experience who welcomes, thanks, and exceeds guest service expectations by focusing on guest interaction, loyalty enrollment, and store cleanliness.
Responsibilities:
- Create an Easy, Inspiring and Friendly guest experience by delivering on commitments
- Greet guests, help them find what they need, and resolve issues to ensure a smooth shopping experience
- End every guest transaction with a sincere thank you
- Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude
- Adjust to business and guest needs to deliver an easy and inspiring guest experience
- Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
- Make the guest aware of current promos, store activities, and events
- Understand and show guests how to use the features and offerings within the Target App
- Know and speak to the benefits of Target Loyalty programs with every guest and assist with application, sign-up, and signing in as needed
- Scan and bag all guest items efficiently, accurately, and in compliance with food safety standards and company best practices
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy
- Be familiar with Order Pick-Up, Drive Up, and online ordering, and know how to direct the guest to enroll, activate, and use these features
- Attempt every return or exchange and follow register prompts; partner with immediate leaders as needed to help solve issues for the guest while following Target's policies and procedures
- Maintain a clean, clutter-free work area by gathering unpurchased items, baskets, and hangers for removal
- Stock supplies during store open hours while being available for the guest
- Demonstrate a culture of ethical conduct, safety, and compliance
- Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible
- Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns, and maintain a compliance culture while executing those duties
Requirements:
- Enjoy interacting and helping others, including guests and fellow team members
- Thrive in a fast-moving, highly active, and physically demanding role, where teamwork, flexibility, and creative problem-solving are key to success
- Open to working a flexible work schedule with varying hours, days, or shifts (including nights, weekends, holidays, and other peak shopping times)
- Communicate effectively, including using positive language and being attentive to guests' needs
- Welcoming and helpful attitude toward guests and other team members
- Attention to detail while prioritizing tasks
- Willing to educate guests and engage around products and services
- Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed
- Work both independently and with a team
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
- Resolve guest questions quickly on the spot
Benefits: Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.