Description
As a Sales Advisor - In-Store-Fulfillment at Marks & Spencer's Mary Street flagship store in Dublin, Ireland, you will play a crucial role in the company's online order and returns centre, known as the Omni Hub.
In this fast-paced operational role, you will be responsible for ensuring online customer orders are fulfilled accurately and on time, processing customer returns and refunds, and maintaining stock availability throughout the store.
Key responsibilities include:
- Picking customer orders from around the store using handheld technology
- Packing and dispatching online orders to customers across Ireland
- Processing customer returns and refunds through the Omni Hub operation
- Investigating missing or incorrect stock and ensuring stock records are accurate
- Moving stock between departments and ensuring products are available for customers to purchase
- Supporting store operations during busy trading periods and sale events
- Working closely with store colleagues to ensure excellent availability and customer service
- Using various Microsoft and M&S systems to manage orders, stock, and customer returns
- Maintaining confidentiality and handling customer information appropriately
To succeed in this role, you should:
- Be comfortable using technology and learning new systems
- Have strong attention to detail and accuracy
- Be able to work independently and manage priorities
- Possess excellent teamwork and communication skills
- Have a passion for delivering great customer service
- Be able to work in a busy, fast-moving environment
This role offers valuable experience in e-commerce, logistics, stock management, and customer fulfilment.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by colleagues, customers, and suppliers.