Description
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. The role is within the Author Collaboration Unit department, at Mapi Research Trust (in collaboration with ICON plc).
Job Summary: As a Client Services Associate II, you will analyze and standardize material as per processes and handle all communication and translation deliveries.
Responsibilities:
- Interface with Copyright holders of Clinical Outcome Assessments (COAs), receive and route requests, and facilitate discussions with operations and/or scientific personnel as needed.
- Liaise between Developers/Copyright holders, operations, and customer service teams.
- Coordinate discussions with Copyright holders as required.
- Support other Client Services and Business Development staff in multi-service bid defenses.
- Clarify complex contract specifications with Account Managers/Executives and Copyright holders, and manage electronic document signatures.
- Develop and maintain filing and tracking tools in accordance with accepted practice.
- Manage translation and original source files and data storage.
- Collect and analyze data from internal and external databases, authors.
- Assist Account Managers/Account Executives in account management activities.
- Conduct upstream information searches related to COA author accounts to assist Account Managers in business development activities.
Requirements:
- 3-5 years of experience in business analysis, operational support, or equivalent positions.
- Linguistic Validation background, Scientific documentalist, experience in the Pharma, quality assurance, or CRO industry is a plus.
- Excellent communication, organization, and continuous improvement skills.
- Advanced proficiency in English (full fluency). Other languages are a plus.
- A completed bachelor's degree.
- Excellent skills in Microsoft Office applications (Word, Excel, and PowerPoint).
- Knowledge of regulatory requirements environment, COA/eCOA field, and CRO terminology is a plus.
- Experience in managing project priorities, demonstrating a sense of urgency, and maintaining accurate documentation.
Rewards & Benefits: ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development. Benefits may include:
- Competitive base salary and performance-related incentives
- Health and wellbeing programs, including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programs and wellbeing resources
- Learning and development opportunities through structured training and career pathways