Description
We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience. At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable, and prioritize safety and quality in everything they do.
Join our Aetna team as an industry leader in serving dual eligible populations by utilizing best-in-class operating and clinical models. As a Case Management Coordinator, you will have life-changing impact on our members, who are enrolled in Medicare and Medicaid and present with a wide range of complex health and social challenges.
Position Summary The Case Management Coordinator utilizes critical thinking and judgment to collaborate and inform the case management process. The Case Management Coordinator facilitates appropriate healthcare outcomes for members by providing assistance with appointment scheduling, identifying and assisting with accessing benefits and education for members through the use of care management tools and resources.
Required Qualifications
- Reside in the state of Illinois
- Reliable transportation and willingness to travel up to 75% of the time from home location in and around Western Illinois/Quad Cities
- Minimum 3-5 years clinical practical experience
- Confidence working at home/independent thinker, using tools to collaborate and connect with teams virtually
- Excellent analytical and problem-solving skills
- Effective communications, organizational, and interpersonal skills
- Ability to work independently
- Effective computer skills including navigating multiple systems and keyboarding
- Demonstrates proficiency with standard corporate software applications, including MS Word, Excel, Outlook, and PowerPoint, as well as some special proprietary applications
Preferred Qualifications
- 2-3 years Care Management, discharge planning, and/or home health care coordination experience
- Certified Case Manager
- Bilingual
Education Associate's degree required, bachelor's preferred
License: Active and unencumbered Registered Nurse license in the state of Illinois
Work from Home Requirements:
- Direct/hardwired internet connection to a modem/router within 7 feet of computer
- Minimum download speed of 25 mbs download and 3 mbs upload
- Quiet, secure, and private designated home virtual work location
- Commitment to obtaining required internet speeds and adhering to all Work From Home requirements
Technical and Logistical Requirements:
- Device & System Navigation: Comfortable setting up and using multiple monitors and navigating multiple applications simultaneously
- Communication Tools: Ability to communicate on digital channels such as via email, calendar invites, Teams messaging, and virtual meetings
- Collaboration & Scheduling: Experience with Microsoft Office 365 (Teams, Outlook, Word, Excel, PowerPoint) applications or similar
- Systems Access & Security: Ability to Log in to secure systems, lock a computer screen when unattended, manage strong passwords, and recognize suspicious emails or links
- Troubleshooting & Support: Ability to resolve common technical issues independently
- Future Growth: Openness to learning new skills in the future as the workplace environment evolves
Anticipated Weekly Hours 40
Time Type Full-time
Pay Range $66,575.00 - $142,576.00
Benefits Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.