Description
At Anchorage Digital, we are building the world's most advanced digital asset platform for institutions to participate in crypto. Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure.
As a Member of Custody Operations, Digital Assets, you are responsible for supporting the day-to-day operations that the company processes in support of clients' daily activities. In this role, you are responsible for ensuring an excellent operational experience by reviewing client transactions and instructions in a timely manner, providing attentive care to our clients, and managing their transactions in a risk-conscious way.
Responsibilities:
- Service institutional clients by managing operational tasks, developing and executing operational processes in support of our clients' needs, and performing transaction reviews and approvals.
- Develop familiarity with all of our product and service offerings, gaining a deep understanding of product features and supported cryptocurrencies.
- Collaborate with cross-functional teams, including Client Experience, Sales, Compliance, and Product, to develop operational solutions for complex client requests.
- Participate in regular evening and weekend on-call rotations.
Technical Skills:
- Experience: Supporting operational needs of institutional clients in a financial services setting, with familiarity with US Anti-Money Laundering (“AML”) requirements.
- Industry Knowledge: Maintain a working understanding of how institutional clients (e.g., VCs, Sovereign Wealth Funds, PE firms) operate in the crypto custody space.
- Traditional Finance Context: Maintain an understanding of traditional financial services, products, and strategies as required to support Anchorage Digital clients and their specific strategic goals.
- Crypto Ecosystem Awareness: Maintain a basic understanding of the crypto industry landscape, tokens/protocols, and key operational verticals (e.g., staking, governance).
- Technical Aptitude: Ability to quickly navigate and learn software systems and tools such as Salesforce, Jira, and Looker.
- Operational Execution: Ability to execute end-to-end processing of client operations for institutional clients, including receiving, verifying, and reviewing transactions accurately and in a timely manner.
Requirements:
- 2–4 years of professional experience in financial services and/or the digital assets industry.
- Experience supporting institutional client operations within financial services or another heavily regulated industry.
- Familiarity with traditional financial services, products, and strategies.
- Experience supporting clients across multiple channels, including chat, text, telephone, email, and video conferencing.
- Foundational knowledge of,or a strong interest in,blockchain, crypto-economics, and security engineering.
Benefits:
- Competitive salary
- Opportunities for growth and development
- Collaborative and inclusive work environment