Master Plumber (P1)

Astacio Plumbing, Heating, Cooling & Electrical is looking for an experienced Master Plumber to join our team in Norwalk, CT. As a Master Plumber, you will run residential plumbing calls, diagnose and complete complex work, and serve as a trusted technical resource for the plumbers around you.

Responsibilities:

• Diagnose, repair, replace, and install residential plumbing systems.
• Complete plumbing, drain, water heater, piping, fixture, pump, valve, and related service work.
• Handle complex plumbing calls and provide technical guidance when other plumbers need support.
• Perform work in accordance with applicable Connecticut and New York plumbing codes, permitting requirements, and manufacturer specifications.
• Serve as a plumbing subject matter expert and resource for technicians in the field.
• Help establish and maintain high standards for workmanship, safety, code compliance, and customer service.
• Review challenging jobs, callbacks, or quality concerns and help determine appropriate solutions.
• Perform field quality checks and provide coaching when opportunities for improvement are identified.
• Mentor apprentices and experienced plumbers to strengthen their technical skills and diagnostic abilities.
• Participate in interviewing and evaluating prospective plumbing team members.
• Provide ongoing feedback to help ensure plumbers meet expectations for productivity, workmanship, professionalism, and customer care.
• Lead by example while continuing to run productive residential service calls.
• Clearly explain diagnoses and available repair or replacement options to homeowners.
• Obtain customer authorization before beginning work and collect payment when appropriate.
• Complete accurate estimates, invoices, service notes, photos, and required documentation.
• Maintain a clean, organized, properly stocked company vehicle.
• Communicate parts, scheduling, permitting, or return-trip needs promptly.
• Work closely with dispatch, customer service, warehouse, and location leadership to keep work moving efficiently.

Requirements:

• Active Connecticut P-1 Plumbing & Piping Contractor license.
• Master Plumber licensing that supports work in Westchester County, New York.
• Extensive residential plumbing service, repair, and installation experience.
• Strong knowledge of plumbing codes, permitting requirements, and residential plumbing systems.
• Ability to independently diagnose and complete complex plumbing work.
• Strong technical troubleshooting and problem-solving ability.
• Ability to coach, mentor, and provide constructive feedback to other plumbers.

Benefits:

• Competitive compensation based on experience and licensing.
• High Quality and Affordable Medical, Dental, and Vision Insurance.
• 401(k) with Company Match.
• Paid Time Off and Paid Holidays.
• Steady, year-round residential customer demand.
• Company-provided vehicle, gas card, uniforms, and tablet.
• Ongoing Technical and Professional Development.
• Career advancement within one of the largest home services companies in the US!