Telemarketing (Citibank), Analyst

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

As part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. You'll be responsible for maximising the sales of AIA products and services by selling directly to retail customers through infrastructures such as call centre (i.e. telemarketing) and online platform to meet individual / team quotas and AIA business objectives.

Responsibilities

• Perform telemarketing calls to leads provided by partners to achieve sales target
• Understand the needs of the customers and recommend suitable products to them
• Convert leads provided by partner to sales through telemarketing activities
• Ensure call activities are conducted with full adherence to regulations and in line with the Quality standards

Requirements

• Obtained a minimum of 'O' Level or higher
• Possess 2 - 5 years of prior outbound call centre and/or Telemarketing / Telesales experience within Financial Industry
• BCP, PGI, HI Certified (non-mandatory)
• Good interpersonal and communication skills