Description
We are seeking a motivated and enthusiastic person with a keen eye for detail to join our UCLH- Mortimer Market's Outpatients administration team. Acting as a first point of contact for patients attending the department, you will be checking patients into their attending clinics, dealing with associated queries, and working amongst a team delivering a high level of customer service.
The successful applicant should be proactive and have excellent communication, good IT skills, be able to use initiative, and prioritise workloads for themselves and others to accommodate changing demands within the team and Outpatient service.
They will have key working relationships with all members of the administrative and clinical teams, including nursing and medical staff, allied health professionals, and support workers. They will act as the first point of contact (in phone and in person) in communication with patients, relatives, and GPs, and other external hospital staff / tertiary referrers.
Job Responsibilities:
- Check patients into their attending clinics
- Deal with associated queries
- Work amongst a team delivering a high level of customer service
- Prioritise workloads for themselves and others
- Act as the first point of contact for patients, relatives, and GPs
Person Specification:
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
- Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise
- Experience of working in a customer-facing environment, with knowledge of a comprehensive range of administrative procedures
Benefits:
- Competitive salary: £31,554 to £33,270 a year
- Permanent, full-time position
- Opportunities for professional development and growth
About Us: University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, providing academically led acute and specialist services to people from the local area, from throughout the United Kingdom, and overseas.