Description
As an Application Support Engineer at LSEG, you will deliver Level 2 IT support for the CDSClear business, providing hands-on support for in-house trade management and risk platforms across production and test environments.
You will partner closely with other CDSClear teams to advance the CDSClear delivery roadmap, participate in an out-of-hours on-call rota, and support extended clearing operations as part of a late-shift Site Reliability Engineering rota.
Key responsibilities include:
- Being responsible for the operational health of all CDSClear production and UAT environments
- Leading front-to-back operational support for CDSClear-aligned and non-aligned applications and infrastructure
- Building strong working relationships with CDSClear First Line Risk, Operations, and Customer Success teams
- Proactively aligning IT teams with business and production events
- Owning and maintaining standard operating procedures
- Running CDSClear test environments (IUA, EUA)
- Supervising CDSClear IT Support team activity and optimising workload allocation
- Coordinating and implementing Disaster Recovery testing
- Leading incident management activities
- Owning organisational change for CDSClear applications
- Driving a continuous improvement culture
- Collaborating with development teams to improve release reliability and automation
- Leading capacity and performance management
- Maintaining hands-on technical expertise across the CDSClear estate
- Coordinating IT risk management activities
- Acting as the primary IT interface to Information Security
You will be part of a dynamic organisation that values innovation, quality, and continuous improvement.