Patient Access Coordinator

As a Patient Access Coordinator at PT Solutions Physical Therapy, you will serve as the first point of contact for patients, managing check-in/check-out, payments, and documentation while ensuring a positive and efficient clinic experience.

You will play a key role in maintaining accurate information, supporting clinic operations, and facilitating communication between patients and care teams.

In this role, you can expect to receive:

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees

Your responsibilities will include:

• Greeting patients, managing check-in/check-out, verifying information, and scheduling follow-up appointments
• Handling payments, explaining financial responsibilities, and maintaining accurate daily financial records
• Supporting clinic operations by managing phones, schedules, referrals, and EMR documentation
• Delivering a positive patient experience by assisting with questions and addressing concerns professionally
• Ensuring compliance with HIPAA, insurance processes, and accurate documentation standards
• Collaborating with therapists and internal teams to coordinate care and resolve access or scheduling issues
• Assisting with clinic operations, special projects, and providing coverage support as needed

To be successful in this role, you will need:

• Strong communication and customer service skills
• Ability to multitask and prioritise effectively in a busy clinic environment
• High level of accuracy and attention to detail
• Ability to collect payments and discuss financial responsibility confidently
• Proficiency in Microsoft Office and comfort using multiple software systems
• Professional, empathetic, and patient-centred approach
• Ability to follow workflows, protocols, and compliance requirements
• Strong problem-solving and conflict-resolution skills
• Ability to work independently and as part of a team