Description
As the building block that provides a solid baseline for Agoda’s culture of integrity, the Compliance & Ethics team is at the forefront of driving and maintaining the company’s compliance program and managing regulatory risks across a fast‑growing, tech‑driven global travel business.
You will be the senior payments compliance lead for Agoda’s B2B (business to business) division, with a particular focus on our B2B payments products and related licensing obligations. You will design, enhance, and oversee our compliance risk management and control framework and provide pragmatic, risk-based advice to senior stakeholders.
Responsibilities:
- Play a central role in helping design and implement the Compliance foundations of the new consolidated B2B business
- Lead and support day‑to‑day Compliance & Ethics initiatives
- Act as a subject matter expert and trusted advisor on broader Compliance & Ethics topics
- Shape and enhance Agoda’s Compliance & Ethics framework
- Design and oversee practical review processes for gifts and entertainment, conflicts of interest disclosures, third‑party due diligence, risk assessments, and related monitoring
- Collaborate with the Global Compliance & Ethics team on third‑party risk management initiatives and conflicts of interest processes
- Support or lead elements of compliance‑related reviews and investigations
- Develop, implement, and continuously refine compliance policies, procedures, and standard operating procedures (SOPs)
- Support the design, delivery, and refresh of compliance training programmes
- Promote a strong ethical culture through awareness campaigns, employee engagement initiatives, and regular collaboration with key functions and leadership
- Partner closely with cross‑functional teams to embed compliance requirements into products, processes, and day‑to‑day decision‑making
- Drive continuous improvement and efficiency initiatives
- Prepare or support management updates, reporting materials, and other compliance‑related communications
- Take on additional and ad hoc responsibilities as needed to strengthen the Compliance & Ethics function
- Support the development, implementation and continuous enhancement of the financial crime risk management framework
- Assist in areas of financial crime risk management such as testing and monitoring and annual risk assessment process
Requirements:
- 8+ years of progressive experience in compliance risk management regulatory compliance
- Significant cards and payments experience
- Proven track record in building, enhancing, or independently assessing compliance risk management frameworks for payments
- Hands‑on experience designing, operating, or overseeing a corporate compliance framework
- Strong ability to translate legal and regulatory compliance into clear, pragmatic controls and processes
- Demonstrated success in influencing and partnering with senior stakeholders across functions
- Strong project and programme management skills
- Excellent communication skills in English