Supervisor *Internal only*

Diversity matters at Lush, as we're building a brand representing people worldwide. We celebrate individuality and aim to expand perspectives to shape our future.

As a Supervisor, you'll play a vital role in delivering exceptional customer service and crafting standout experiences. You'll lead the team, foster a positive atmosphere, and collaborate with colleagues to achieve shared goals.

Key responsibilities include:

• Leading and motivating the sales team to deliver exceptional customer service
• Engaging with customers to understand their needs and provide tailored product recommendations
• Maintaining a clean and visually appealing shop floor
• Supporting the store manager in achieving sales targets
• Organising in-store events and customer celebrations
• Providing training and development for team members
• Leading the store effectively in the absence of the store manager
• Ensuring health and safety standards are followed
• Seeking opportunities for personal development

The ideal candidate will have:

• A genuine passion for delivering outstanding customer service
• Strong management skills to navigate tricky conversations and balance business needs with team morale
• Excellent teamwork and communication skills

Benefits include:

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave
• Enhanced paternity leave
• Flexible working arrangements
• Access to employee-led Community Networks