Description
Visa's AP Go-To-Market Services team partners with Product and Technology to support client-focused product and solution development while advocating for the Client and Client Services team.
As a Consultant, GTMS Service Experience, you will design and enable delivery of scalable, repeatable, and effective client service experiences from implementation to support for new products and solutions.
Key responsibilities:
- Design and enable delivery of scalable, repeatable, and effective client service experiences
- Define transition plans to migrate support to wider Client Services teams with a focus on operational efficiency and optimization
- Partner with Product and Technology teams to develop artifacts, training materials, and presentations for the Client Services team
- Be the primary liaison with various Product and Technology teams to identify client impacts, support and implementation gaps
- Manage and execute new product and solutions pilot deployment
- Act as the 'voice of the customer' internally to continually enhance the service experience
- Execute key initiatives that may impact clients from a business operations perspective
- Stay current with industry and client trends and maintain a strong knowledge of Visa products and services
- Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
- Be responsible for own workflow assignments and must be able to be a fast responder and be proactive in resolving problems and meeting deadlines
- Constantly create good functional collaboration with internal and external stakeholders
- Be an active contributor in the creation of a high-performing, supportive, and inclusive team culture.
The ideal candidate will have:
- Bachelor's Degree with at least 8+ years of experience in product or project management or product development in the payments industry
- Functional project management experience in a client-facing role
- Working knowledge of core transaction processing (message routing, authorization, clearing and settlement)
- Strong technical aptitude with the ability to absorb technical information and apply to business solutions
- Excellent verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills in negotiating and influencing internal and external stakeholders