Sr. Associate Director, Data and Analytics (AI Agent Engineer)

We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Data and Analytics.

Principal responsibilities:

• Build end-to-end agents for defined workflows across:
• KYC onboarding: case triage, document checklist guidance, entity/UBO summarisation, exception routing support.
• Credit assessment: application/financial summary extraction, covenant tracking support, credit memo drafting assistance, rationale tracing to evidence.
• Portfolio management: exposure overview, concentration monitoring support, event/news summarisation, portfolio review pack assistance.
• Implement RAG with strong grounding: ingestion, chunking, indexing, reranking, citations, freshness strategies and access controls.
• Integrate agents with internal services/APIs and workflow tools (case management, knowledge bases, data services).
• Engineer predictable behaviour: structured outputs, guardrails, refusal/fallback patterns, and robust error handling.
• Build evaluation and regression testing (golden sets, quality/safety metrics, telemetry and feedback loops).
• Ensure operational readiness: monitoring, alerting, audit logs, incident response runbooks, and cost/latency optimisation.
• Collaborate with Risk/Compliance/InfoSec to meet control expectations for sensitive KYC and credit information.

Requirements:

• Delivering agents that materially reduce manual effort and cycle time in onboarding and credit workflows.
• Producing grounded, explainable outputs with traceable citations to approved documents/data.
• Achieving stable production operations (SLA adherence, low incident rates, clear runbooks).
• Establishing reusable agent patterns (RAG templates, evaluation harnesses, guardrails) across squads.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count.