Recruiting Operations and Transformation Lead

At Gusto, we're on a mission to grow the small business economy.

We're looking for a strategic and execution-oriented Lead, Recruiting Process Transformation to lead the evolution of our recruiting ecosystem.

Responsibilities

Lead Recruiting Process Transformation

• Develop and execute a multi-year strategy for transforming recruiting processes.
• Analyze end-to-end candidate and hiring lifecycle workflows to identify friction, inefficiencies, redundancies, and opportunities for simplification.
• Redesign processes using Lean, service design, and automation principles.
• Consult with technical partners to understand how tooling, AI, and agentic solutions can support improved recruiting efficiency.
• Build business cases that quantify operational impact, candidate/hiring team experience improvements, and ROI.
• Prioritize transformation initiatives based on organizational impact, scalability, and strategic objectives.
• Partner with Recruiting leadership to define, track, and report on recruiting metrics.
• Diagnose root causes behind unmet KPIs and drive them to resolution, launching transformation initiatives where applicable.

Drive Technology-Enabled Improvements

• Partner closely with People Technology to implement technology solutions that improve recruiting operational efficiency.
• Evaluate opportunities to leverage workflow automation, AI, integrations, self-service capabilities, and system enhancements.
• Ensure process design and technology decisions work together to create sustainable solutions.
• Balance configuration, workflow redesign, and policy changes to achieve desired outcomes.

Lead Operational Excellence

• Provide leadership for Recruiter Operations and Candidate Experience teams.
• Own transformation of core recruiting workflows, requisition management, and interview/offer processing.
• Ensure operational accuracy, compliance, and service level achievement across the hiring pipeline.
• Continuously improve throughput, quality, and controls across sourcing-to-offer stages.

Establish Operational Governance

• Define operational standards, process ownership, documentation, and governance across Recruiting operations.
• Create KPI dashboards measuring efficiency, quality, service levels, cycle times, automation adoption, and candidate experience.
• Build mechanisms to continuously identify improvement opportunities through operational data and candidate/hiring manager feedback.

Lead and Develop Teams

• Lead and coach managers and individual contributors across Recruiting Operations and Candidate Experience.
• Foster a culture of continuous improvement, operational excellence, and candidate-centric thinking.
• Build organizational capability in process improvement methodologies and change management.

Requirements

Required Qualifications

• 10+ years of experience in Recruiting Operations, Talent Acquisition Operations, Business Operations, Process Excellence, Consulting, or related fields.
• 5+ years leading managers and operational teams.
• Demonstrated success leading enterprise-scale process transformation initiatives.
• Experience managing recruiting operations, candidate experience/support, or similar service organizations.
• Strong understanding of recruiting technology ecosystems.
• Experience applying Lean, Six Sigma, business process management, or operational excellence methodologies.
• Strong analytical skills with the ability to use operational metrics to drive decisions.
• Proven ability to influence senior leaders without direct authority.
• Excellent executive communication and stakeholder management skills.

Preferred Qualifications

• Experience in high-growth technology companies.
• Experience implementing recruiting technology or enterprise workflow platforms.
• Familiarity with AI-enabled recruiting automation and candidate support technologies.
• Lean Six Sigma certification or equivalent operational excellence training.
• Experience leading organizational change and large cross-functional programs.

Success Metrics

Within your first year, you will have:

• Established a transformation roadmap for Recruiting operations.
• Identified and delivered measurable improvements in key candidate and hiring lifecycle processes.
• Reduced manual work through workflow redesign and automation.
• Improved candidate experience effectiveness and satisfaction.
• Increased operational visibility through standardized metrics and dashboards.
• Built a culture where continuous improvement becomes part of day-to-day recruiting operations.

Benefits

• Competitive base pay, benefits, and equity (RSUs).
• Physical office spaces in Denver, San Francisco, and New York City.
• Hybrid work model with onsite Tuesdays and Wednesdays.

Compensation

• $147,000/yr to $190,000/yr in Denver & most major metro locations.
• $173,000/yr to $225,000/yr for San Francisco & New York.