Description
Visa Consulting and Analytics (VCA) is looking for a high-performance individual to join its Consulting Implementation practice team and play a key role in developing and delivering high impact projects across the Andean region.
The Consulting Implementation Services Manager will support the design, implementation, and execution of VCA’s recommendations. This individual will shape delivery frameworks and methodologies and lead end-to-end implementation of customer lifecycle programs, card portfolio solutions, product development/redesign projects, process improvements, and any enablement required to drive payment volume, revenue growth and efficiencies on behalf of our partners across the LAC region.
Key Responsibilities:
- Program and Project Management: Understand Partner’s needs and plan an agile delivery leveraging frameworks, best practices, and capabilities. Provide guidance, oversight and accountability for programs including coordination with internal teams and external providers. Establish timelines of projects and ensure execution meets quality and deadlines.
- Performance Management: Track and measure program KPI’s and establish A/B testing to determine a cause effect relationship. Leverage cutting edge reporting tools (Power Bi, tableau or similar) to design and disseminate program facts and results. Analyze results, provide insights, and foster a virtuous cycle of continuous improvement.
- Collaboration: Serve as liaison with functional teams ensuring consistency and collaborative working environment throughout Visa’s local, regional, and global groups.
- Client Facing: Cultivate and manage a pipeline of work with clients, from identifying potential opportunities to close engagements. Consultative sale is a responsibility for the role.
- Relationship Management: Build and strengthen the relationship with the clients.
Qualifications:
- 5+ years of relevant experience in financial services industry, banking, cards management, payments, consulting or similar.
- Bachelor's degree in quantitative fields such as business administration, economics, finance, industrial engineering. Master’s Degree in related fields a plus.
- Problem solving ability with strategic focus on influencing ROI. Understanding of cards P&L structure, payments dynamics, and critical factors driving profitability.
- Proven track record of developing new client relationships and generating leads to successful client engagements.
- Project management skills are key requirements given that this role involves managing multiple projects with multiple stakeholders and multiple markets simultaneously.
- Highly organized and able to provide ownership of the projects assigned.
- Ability to help drive collaborative scrum and similar events (backlog refinement, sprint planning, and sprint review).
- Passionate, self-motivated, results oriented individual with the ability to handle numerous projects concurrently.
- Executive presence including excellent communication and presentations skills, written and verbal, and ability to communicate at all levels within large organizations.
- PM Certification and/or Scrum Master are a plus.
- English and Spanish required (written, verbal) (Portuguese a plus).