Zendesk Platform Product Owner

Logitech is seeking a Zendesk Platform Product Owner (PPO) to lead the architectural integrity, innovation, and delivery of their enterprise customer support and experience ecosystem.

The PPO will work closely with Business Capability Owners (BCOs) across Global Customer Care, Technical Support, and Operations to translate CX objectives into an actionable, forward-looking Zendesk technology roadmap.

Key responsibilities:

• Define and execute the Zendesk platform architecture and technical roadmap
• Drive platform governance by establishing standards for configuration management, custom code, API usage, data security, and release cycles
• Act as the "Chief Practitioner" for Zendesk, applying deep hands-on expertise across Zendesk Support, Guide, Talk, Messaging, Explore, and Sunshine
• Lead the architecture of complex workflows, custom apps (ZAF framework), webhook integrations with ERP/CRM systems, and advanced ticket routing strategies
• Lead, mentor, and grow the Zendesk engineering and admin team
• Serve as the primary interface between CX leadership and engineering teams

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience
• 12+ years of experience designing, configuring, and delivering enterprise customer service platform solutions
• 5+ years in a Product Owner, Platform Manager, or Enterprise Solution Architect role focused on Zendesk
• Deep technical proficiency across the entire Zendesk ecosystem
• Strong hands-on experience with Zendesk Apps Framework (ZAF), Zendesk REST APIs, Liquid markup, Webhooks, JSON, and custom Zendesk App development
• Proven experience integrating Zendesk with enterprise platforms such as Salesforce, Oracle ERP, middleware, and data warehouses

Benefits:

• Comprehensive and competitive benefits packages
• Flexible working environments
• Culture that encourages individuals to achieve good physical, financial, emotional, intellectual, and social wellbeing