Description
Zscaler is looking for a Technical Success Manager to join its team. This hybrid role reports to the Manager of Technical Success and guides customers through their Zero Trust journey.
Responsibilities:
- Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize strategic alignment between customer objectives and Zscaler’s goals
- Offer technical guidance, product insights, and best practices for integrating and expanding Zscaler solutions
- Develop customized technical strategies for customers
- Provide technical expertise and organizational skills to manage escalations and coordinate resolutions with internal and external teams
- Identify adoption insights and develop risk mitigation plans proactively to manage and protect assigned customer accounts
- Participate in creating and sharing intellectual capital, including training and best practice guides
Requirements:
- Foundational understanding of AI/ML technologies and experience with AI-driven solutions
- 5+ years of experience in a customer-facing role focused on Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
- Strong communication and presentation skills
- Strong technical acumen to align business challenges with the Zscaler portfolio
- Ability to analyze customer data to gain key insights and develop tailored adoption strategies
Preferred Qualifications:
- Experience with AI-powered analytics or machine learning insight tools
- Background in Cloud and Networking Security technologies
- Industry certifications such as CISSP, CCNP, CCIE, or Network+
- Proficiency in French and/or Portuguese
Benefits:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks