Strategic Account Executive - Switzerland - Consumer & Retail

We're looking for an experienced, driven Strategic Account Executive to drive ElevenLabs' growth across Switzerland's largest enterprises, with a specific focus on Consumer & Retail.

As a Strategic Account Executive, you will act as a strategic partner and trusted advisor, enabling clients to leverage our industry-leading models and ElevenAgents , our end-to-end platform for building and deploying AI voice agents , to reimagine their customer experience, internal workflows, and monetization strategies.

Responsibilities:

• Build and manage a growing portfolio of strategic accounts across Switzerland, with a primary focus on Consumer & Retail, to help ElevenLabs meet its revenue goals.
• Identify new business opportunities where ElevenLabs' conversational AI capabilities, including ElevenAgents, can drive customer engagement, contact center automation, and operational efficiency for consumer and retail brands.
• Lead consultative, multi-stakeholder sales cycles, building compelling business cases that translate AI voice technology into measurable business value for senior executives and economic buyers.
• Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends, particularly as they apply to Swiss consumer and retail organizations operating at scale.
• Demonstrate expertise, or a strong willingness to learn, about conversational AI and how ElevenLabs' voice technology can unlock value across customer support, virtual agents, IVR modernization, and in-app assistants.
• Develop and execute account strategies to expand ElevenLabs' presence within the Swiss consumer and retail sector, navigating complex procurement and organizational structures.
• Partner closely with Customer Success, FDEs and Solutions Engineering to ensure smooth onboarding, deployment, and expansion of accounts.
• Serve as a trusted advisor to clients, educating C-suite and senior operations leaders on emerging trends in generative AI, voice interfaces, and conversational agents.

Requirements:

• 7+ years of quota-carrying strategic sales experience in SaaS or technology, ideally with exposure to AI, generative AI, LLM-based products, or API-driven platforms.
• Proven success closing deals and managing long, complex sales cycles with multiple stakeholders across business, IT, legal, and procurement.
• Well-connected in the Swiss consumer and retail landscape, with an existing network of senior individuals and strong executive presence and ability to build relationships at the C-suite and board level.
• Experience selling technical solutions to product and engineering leaders; ability to translate complex technology into business value.
• Deep understanding of enterprise procurement and legal processes in Switzerland, with the ability to accelerate deal velocity within complex organizational structures.
• Comfort operating in an early-stage, high-growth environment, including building new playbooks and iterating quickly.
• Passion for voice and audio AI and how it can unlock transformative value for customers.
• A hybrid of customer and product-driven mentality that prioritizes client satisfaction and scale.
• Swiss German is the preferred default language for this role; fluency in both Swiss German and French is a strong plus given Switzerland's multilingual market. Strong English is also required for internal collaboration.

Benefits:

• Innovative culture
• Growth paths
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend.