Customer Operations Specialist/Associate

We are seeking a detail-oriented, data-minded, and proactive Customer Operations Specialist/Associate to join our growing team at Kody, a pioneering fintech company dedicated to revolutionizing payment solutions for brick-and-mortar businesses.

This role is crucial in delivering exceptional support to our clients and optimizing operational workflows. As a Customer Operations Specialist/Associate, you will serve as a trusted point of contact for client inquiries, guide businesses through seamless onboarding, setup, and implementation, and work closely with sales, tech, and product teams to streamline processes and solve client issues.

Key responsibilities include:

• Providing customer support and onboarding to clients
• Maintaining accurate operational documentation and tracking key operational metrics
• Collaborating with cross-functional teams to enhance customer satisfaction
• Monitoring customer feedback and operational trends to identify areas for improvement
• Building and nurturing strong relationships with clients

Requirements:

• High attention to detail and quality
• Data sensitivity and problem-solving skills
• Excellent communication skills
• Adaptability and growth mindset
• Prior internship experience in B2B Fintech, payment processing, Customer Success, or Operations is a plus
• Familiarity with CRM or communication tools, such as HubSpot, Intercom, or Zendesk, or advanced Excel/Google Sheets skills

Benefits:

• Opportunities for career growth in leadership and strategy
• Collaborative, inclusive environment where your contributions are recognized and valued
• Competitive Performance Bonus