Description
As a Staff Solutions Engineer, you will own the technical pre-sales and implementation of AirWallex solutions for complex client engagements. You will turn agreed business requirements into solution designs and actionable plans, orchestrating cross-functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar.
Responsibilities:
- Act as a trusted technical advisor to customers and internal teams on high-value implementations and expansions.
- Partner with implementation and account management teams to translate customer requirements into scalable architectures.
- Work with sales teams on technical discovery to understand customer systems, data flows, and workflows.
- Troubleshoot integration hurdles and guide customers through complex configuration decisions.
- Create and maintain internal documentation, playbooks, and lightweight tooling.
- Channel customer pain points and integration feedback into Product and Engineering.
Minimum qualifications:
- Bachelor’s degree in a related field or equivalent practical experience.
- 8+ years of experience in technical pre-sales, managing complex technology or financial services implementations.
- 8+ years of client-facing delivery or professional services experience in a high-paced environment.
- Proven track record of delivering cross-functional projects with stakeholders from diverse backgrounds.
- Exceptional written and verbal communication and presentation skills.