Description
Norton Rose Fulbright is seeking a Data Platform Engineer to ensure the firm's enterprise data platform is a stable, secure, and supportable IT service. The platform is built on Azure Databricks, Microsoft Fabric, and associated Azure services, and supports the firm's strategic data capability across EMEA and EMEAPAC.
The Data Platform Engineer will work closely with Architecture, Information Security, Service Delivery, Infrastructure, suppliers, and consuming business teams to ensure platform changes are deployed safely through established CI/CD processes. The role involves providing L2/L3 operational support for Microsoft Fabric, Azure Databricks, and associated Azure services, maintaining platform health, availability, resilience, and supportability, and performing routine platform administration and operational checks.
Key responsibilities include:
- Providing operational support for Microsoft Fabric, Azure Databricks, and associated Azure services
- Maintaining platform health, availability, resilience, and supportability
- Performing routine platform administration and operational checks
- Monitoring platform performance and identifying optimisation opportunities
- Troubleshooting issues across platform, identity, networking, storage, security, and integration layers
- Managing incidents, problems, and service requests in line with established ITSM processes
- Contributing to root cause analysis and implementing actions to improve platform stability and reduce issue recurrence
The ideal candidate will have experience supporting cloud-based data platforms in production or near-production environments, strong understanding of Azure services and operational dependencies, and proven experience in IT Service Management (ITSM).
Key skills and experience required:
- Experience supporting cloud-based data platforms in production or near-production environments
- Strong understanding of Azure services and operational dependencies
- Proven experience in IT Service Management (ITSM)
- Experience working with ServiceNow or equivalent service management tools
- Knowledge of production support models, escalation processes, service transition, and knowledge management practices