Concierge

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.

The Concierge serves as the first point of contact for visitors and provides professional, welcoming service at facility reception areas. This role manages visitor flow, handles inquiries, coordinates meeting spaces, and supports general administrative functions while maintaining a positive impression of the venue.

Key Responsibilities:

Visitor Reception

• Greet and guide visitors in a warm and professional manner
• Coordinate with stakeholders including Authority employees and tenants
• Maintain a presentable, tidy, and organized reception area
• Handle visitor registration, requests, inquiries, and complaints
• Provide information about the venue and available services

Communication Management

• Answer and direct incoming calls in a polite and efficient manner
• Respond to visitor inquiries professionally and accurately
• Relay messages to appropriate staff members
• Maintain clear communication with facility departments

Administrative Support

• Administer meeting and conference room bookings
• Handle internal and external mail
• Coordinate with courier companies for outbound mail and parcels
• Process carpark redemption for visitors
• Provide general administrative support as needed

Compliance and Presentation

• Ensure compliance with management regulations and requirements
• Wear prescribed uniform and maintain professional appearance
• Work on assigned shifts including potential overtime
• Report any security concerns or unusual activities
• Maintain visitor logs and access records as required

Event Support

• Assist with registration for events and meetings
• Direct attendees to appropriate venues
• Support event logistics as needed
• Coordinate with event teams during special functions

Additional Duties

• Provide general administrative and event support
• Handle other ad-hoc duties as assigned by the Authority
• Support special projects or initiatives as needed

Desired or preferred experience and technical skills

• Diploma/Higher Diploma in any discipline
• At least 2 years of relevant experience in customer service environment
• Preferably from property management, facilities management, hotel, or customer service industries
• Holder of valid Security Personnel Permit
• Good command of written and spoken English and Chinese (including Cantonese and Putonghua)
• Excellent customer service and communication skills
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Chinese word processing