Description
TaskUs is seeking a Teammate to provide world-class service to clients in an accurate, efficient, and respectful manner. As a Teammate, you will handle calls, emails, and live chats while meeting and exceeding client-mandated KPIs.
Responsibilities:
- Provide excellent customer service to clients
- Meet and exceed client-mandated KPIs
- Ensure consistent performance based on a continuous improvement model
- Participate in internal and external mandated trainings and/or seminars
- Maintain knowledge of the functional area and company policies and procedures
- Provide feedback to management concerning possible problems or areas of improvement
Requirements:
- Experience in phone, email, and live chat support
- Strong verbal and written communication and comprehension skills
- Computer literacy and proficiency in Windows OS, Apple OS X, Microsoft Office, and Google applications
- Typing speed of at least 30 WPM for voice and 35 WPM for Non-Voice campaigns
- Good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction
- Ability to multitask and high attention to detail
- Self-motivated and able to work independently as well as contribute to cross-functional and global teams
Benefits:
- Competitive industry salaries
- Comprehensive benefits packages
- Inclusive environment and positive impact on the community
- Internal mobility and professional growth opportunities