ISV Success Manager

As an ISV Success Manager at Okta, you will nurture ISV relationships to expand the Okta Integration Network.

You will balance internal strategy with external technical guidance, supporting ISVs through their integration journey from discovery and build support to roadmap influence.

Your success will directly impact ISV satisfaction, ecosystem growth, and platform adoption across Okta and Auth0.

The ideal candidate combines strong communication, analytical, and technical skills to influence ISV roadmaps, identify integration requirements, and assist through technical roadblocks.

Responsibilities:

• Establish thought leadership on identity, identity standards, and enterprise readiness requirements for SaaS builders
• Build a scalable ISV pipeline by identifying and nurturing new integration opportunities
• Guide ISVs through their integration journey, from discovery and implementation to delivery and maintenance
• Partner with field teams to drive adoption of strategic products and features within the Auth0 ISV customer segment
• Synthesize feedback from ISVs, product, and field teams to refine ISV Ecosystem program investments and internal product direction

Required:

• 4+ years of experience in developer support, sales engineering, technical account management, partner engineering, or marketplace development
• Strong understanding of identity and security requirements for enterprise SaaS builders
• Excellent analytical and communication skills
• Ability to evaluate software and identify integration opportunities
• Passion for learning new technologies and sharing knowledge with the ISV community

Preferred:

• Experience nurturing partner or customer relationships in a success-focused role
• Proficiency in one or more modern programming languages
• Domain knowledge in identity and access management
• Experience in sales engineering, technical marketing, product management, partner engineering, or as a technical evangelist