IT Analyst

At Komodo Health, our mission is to reduce the global burden of disease through smarter use of data.

The IT team at Komodo is primarily responsible for end-user support, endpoint management, and internal system infrastructure.

As a Senior IT Analyst, you will play a critical role in maintaining, monitoring, and continuously improving the computer systems and networks that power our business.

Responsibilities:

• Serve as the primary escalation point for complex technical issues across the organization
• Lead and own the onboarding and offboarding lifecycle for employees, temporary staff, vendors, and contractors
• Develop, maintain, and improve IT documentation, runbooks, and processes
• Proactively identify and resolve issues across core platforms
• Provide advanced troubleshooting and support across Mac and PC environments
• Design and deliver IT training and enablement programs
• Drive corrective and preventive actions to resolve issues quickly and minimize business impact

Requirements:

• Proven experience in a technical support environment with deep expertise in Mac OS and Windows
• Strong hands-on experience with first and second-level support across Okta, Google Workspace, Atlassian, Slack, MDM platforms, Meraki, and Zoom
• Experience owning and administering IT Asset Management systems
• Demonstrated ability to independently perform root cause analysis and drive resolution of complex system access, hardware, and infrastructure issues
• Track record of leading projects end-to-end
• Strong cross-functional collaboration skills
• Excellent written and verbal communication skills

Benefits:

• Comprehensive health, dental, and vision insurance
• Flexible time off and holidays
• 401(k) with company match
• Disability insurance and life insurance
• Leaves of absence in accordance with applicable state and local laws and regulations and company policy