Adoption Strategist - North America

We are seeking an Adoption Strategist to join our team in North America. This is a brand new role that sits at the intersection of adoption, enablement, scaled programs, and product expertise. As an Adoption Strategist, you will design and run programs that drive corporate and mid-market customers to activate their core use case and expand into new ones.

Responsibilities:

• Drive strong adoption by building and delivering scalable enablement and activation programs that educate customers on best practices
• Develop deep product expertise across the entire ElevenLabs platform
• Proactively audit customers' agent prompts, configurations, and feature setup to identify gaps
• Track and drive key leading and lagging adoption metrics
• Partner with Account Management and CX to deliver targeted adoption and enablement campaigns
• Engage with external implementation partners and internal teams to help unify adoption strategy across the customer journey
• Partner with leadership on high-impact initiatives that support the local GTM team and global results

Requirements:

• 6+ years in adoption, customer/partner enablement, digital CS programs, enterprise growth or similar role at an AI-native or highly technical company
• Experience with voice AI, TTS, conversational AI, or developer-facing products
• A track record of building adoption-focused programs from the ground up
• Strong analytical skills and ability to identify trends and opportunities
• Comfortable driving cross-functional outcomes without direct authority
• Experience managing a high-volume book of business at scale, mid-market or commercial segment
• Proficiency in English

Growth Potential:

• Growth Roles - Regional Adoption Lead
• Other teams: Account Management, Digital CX or Deployment Strategist