Description
As a Shift Lead at Marks & Spencer's Ladymead Guildford store, you will play a crucial role in leading the fill operation, ensuring the salesfloor is ready to trade, and coordinating resources to deliver exceptional customer service.
Your responsibilities will include:
- Coordinating resource to deliver operational tasks during the fill operation
- Leading the fill operation, coaching colleagues on One Best Way, and driving productivity in readiness for store opening
- Allocating resource effectively to deliver a quick payment experience
- Enabling daily operational processes to be implemented efficiently across the store
- Coordinating the team to deliver a clean, safe, and well-presented store
- Role modelling great Customer Service and M&S behaviours
- Supporting Colleague Managers and sharing observations to help deliver high performance
- Being a key holder and answering call outs as required
- Performing tasks related to opening and closing the building
In return, you will be part of a team that values inclusivity, diversity, and equal opportunities. You will have the opportunity to contribute to a business transformation and introduce innovative experiences to customers.