Manager, Key Account Management

Prudential's purpose is to be partners for every life and protectors for every future.

The Manager, Key Account Management role is responsible for driving the success of the non-wealth segment, including Telemarketing (Life and Credit Shield), Business Banking, and Commercial Banking.

Key Responsibilities:

• Drive performance by supporting and delivering non-wealth APE (Annual Premium Equivalent) performance
• Plan and execute initiatives to achieve objectives, including training, coaching, marketing, products, sales campaigns, and underwriting/operation initiatives
• Prepare insights and analysis for periodic performance reviews with internal and bank partners
• Provide Group EB support for quotation, joint sales, and queries to UOB to drive APE
• Organize training, coaching, and soft skill enhancement
• Support the launch of initiatives, such as underwriting, Phoenix, and product initiatives
• Monitor performance and highlight any issues that may impact delivery
• Lead and project manage new setups on telemarketing platforms, including new products, channel enhancements, or others
• Monitor operation-related matters, including billing, sales files, and process flows
• Identify risks and escalate matters for clear directions and alignment between Prudential and UOB

Qualifications & Requirements:

• Diploma/Degree with a successful track record
• Prior telemarketing experience with a proven track record in life insurance sales management preferred
• Minimum 5 years of related experience in a similar capacity
• Problem-solving skills and results-oriented
• Meticulous with the ability to work under pressure
• Business planning and project management background an added advantage
• Excellent communication, writing, research, presentation, interpersonal, and negotiation skills