Description
Leidos Digital Sector is seeking a Program Analyst – Organizational Change Management (OCM) to support U.S. Coast Guard programs by planning, executing, and sustaining change management activities associated with organisational, process, and technology transformations.
The successful candidate will collaborate with Coast Guard stakeholders, business analysts, automation engineers, technical teams, and program leadership to assess existing processes, develop current-state and future-state process maps, identify operational inefficiencies, and recommend process improvements.
Primary Responsibilities
Business Process Analysis & Improvement
- Conduct business process assessments and facilitate stakeholder interviews, requirements-gathering sessions, and process discovery workshops.
- Develop As-Is and To-Be process maps, workflow diagrams, swimlane diagrams, and decision flows using Microsoft Visio and other approved process modeling tools.
- Apply value stream mapping and business process reengineering (BPR) techniques to identify inefficiencies, bottlenecks, redundancies, and automation opportunities.
- Perform gap analyses, document business rules and process dependencies, and recommend workflow improvements and process standardisation.
- Translate process maps and operational requirements into business requirements, user stories, functional specifications, and acceptance criteria.
Data Analysis & Automation Support
- Analyse operational data, process cycle times, error rates, workload, and manual effort to establish performance baselines and identify improvement opportunities.
- Develop KPIs, reports, and dashboards to measure process improvements, automation effectiveness, and operational efficiencies.
- Support automation use-case intake, feasibility assessments, prioritisation, MVP development, pilot evaluations, and user acceptance testing.
- Collaborate with technical teams to evaluate opportunities for workflow automation, RPA, AI-enabled solutions, and other digital modernisation capabilities.
Organisational Change Management & Stakeholder Engagement
- Support development and execution of OCM strategies, stakeholder engagement plans, communications, training, and adoption activities.
- Conduct change impact and organisational readiness assessments to identify how proposed process and technology changes affect personnel, workflows, and responsibilities.
- Facilitate stakeholder workshops, demonstrations, feedback sessions, and process improvement discussions.
- Identify adoption barriers, recommend mitigation strategies, and track change readiness, user feedback, and adoption metrics.
- Develop change management documentation, training materials, process guides, executive briefings, and transition plans.
- Coordinate with program managers and technical teams to align change activities with implementation schedules and delivery milestones.
Program Governance & Documentation
- Maintain process documentation, requirements, action items, decision logs, and other governance artifacts in SharePoint, Jira, Confluence, or ServiceNow.
- Prepare executive summaries, process improvement recommendations, performance reports, and stakeholder presentations.
- Support program reviews, continuous improvement initiatives, and knowledge transfer activities.
Basic Qualifications
- Bachelor's degree in Business Administration, Information Systems, Business Analytics, Organisational Development, or related field and 6 years of experience.
- 6+ years of experience in business process analysis, program analysis, organisational change management, or IT modernisation.
- Demonstrated hands-on experience with Microsoft Visio, developing As-Is/To-Be process maps, swimlane diagrams, and workflow documentation.
- Experience with business process modelling, gap analysis, requirements gathering, and process improvement methodologies.
- Experience supporting stakeholder engagement, change management, communications, training, or technology adoption initiatives.
- Experience analysing operational data and developing performance metrics, reports, or dashboards.
- Proficiency with Microsoft Office, including Excel, PowerPoint, Word, and Visio; experience with SharePoint, Jira, Confluence, or ServiceNow.
- Strong analytical, facilitation, problem-solving, documentation, and communication skills.
- Experience supporting federal programs or enterprise technology modernisation.
- U.S. Citizenship and ability to obtain and maintain a DHS Public Trust.
Preferred Qualifications
- Experience supporting USCG, DHS, DoD, or other federal agencies.
- Familiar with Power BI, Power Automate, UiPath, ServiceNow, or Power Platform.
- Experience supporting Agile development, automation pilots, MVP delivery, and user acceptance testing.
The pay range for this job is $73,450.00 - $132,775.00.