Description
Hootsuite is seeking a dynamic and passionate leader for the newly formed group: Value Realization & Analytics.
In this role, you will be focused on:
- Establishing the Hootsuite Value Realization & Analytics strategy and go to market plan, reporting to the Director, Value Realization & Analytics. This includes establishing the Value Realization methodology, templates, customer offerings and internal enablement of the sales, customer success, and solution consulting team.
- Providing support for strategic sales pursuits, embedding value realization into the sales process to help customers to justify investments in Hootsuite products and services.
- Deliver Value Realization Engagements partnering with the Solution Consulting, and Customer Success team to integrate value realization into all aspects of the customer journey.
- Build a customer analytics strategy focused on Industry specific benchmarks for social ROI and/or an infrastructure and method to support customer specific analytics as per their requirements.
You will be expected to collaborate across the Customer Success team and cross-functionally within the organization. You will be a highly organized, detail-oriented problem solver. You will possess the ability to educate and train internal and external teams effectively.
The Manager, Value Realization & Analytics will be passionate about ensuring our clients are provided an outstanding customer experience.
You excel at cross-group collaboration and communication - writing, presenting, convincing, and gaining cross functional buy in to programs while harmonizing different views.
You are adept at managing multiple ongoing and inter-dependent projects.
You are selfless, making sure the right actions are being executed by the team.
You are empathetic - as the voice of the customer and the team, you understand both points of view and context.
You are an entrepreneur - you convince others of your ideas and advocate on behalf of Customer Success as a whole.
Bonus Points…
- Fluent in a language(s) other than English is a bonus
- Familiarity with Hootsuite web and mobile dashboard
- High-level corporate understanding with the ability to seek and ask strategic questions
- Experience with contract negotiations, contract renewal processes and Purchase Orders
- Flexible day-to-day schedule
- Funny/egoless (able to laugh at themselves)