Senior Specialist, Benefits Operations

We are looking for a Senior Specialist, Benefits Operations to manage our daily benefits operations across Cambodia, Thailand, and Indonesia.

You will be the backbone of our benefits administration, ensuring critical programs like medical insurance, leave entitlements, and our flexible benefits program (GrabFlex) run smoothly.

Responsibilities:

• Manage the end-to-end daily benefits operations across Cambodia, Thailand, and Indonesia.
• Administer employee insurance programs (enrollments, terminations, dependent updates) and act as the liaison for claims escalations with external brokers and vendors.
• Oversee leave administration (annual, parental, medical and other available leaves type), ensuring accurate tracking and compliance with local labor laws and company policies in the respective countries.
• Be a primary contact for Grabber inquiries regarding benefits, insurance, and leave, providing on time delivery, accurate, and empathetic support.
• Support the operational execution of regional well-being programs, including the administration of our GrabFlex platform and annual enrollment cycles.
• Partner with Payroll and People Systems (Workday) teams to ensure accurate benefits data entry, automated deductions, and reporting.
• Maintain internal benefits documentation, guidelines, and Standard Operating Procedures (SOPs).
• Identify gaps in current processes and recommend improvements to simplify operations and enhance the Grabber experience.

Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 8+ years of experience in HR Operations, specifically focusing on Benefits Administration, Total Rewards, or Employee Services.
• Experience managing benefits (such as medical insurance, leave tracking, and allowances) in at least one, but preferably multiple, of the target countries: Indonesia, Thailand, and Cambodia.
• Experience managing and reviewing Service level agreements with external vendors and insurance brokers.
• Experience with local labor laws, statutory requirements, and market practices regarding employee benefits in the region.
• Customer service orientation to support employees at all levels.
• Manage confidential data with integrity.
• Using data as truth of source.
• Troubleshoot and resolve complex benefit escalations or data discrepancies by applying to identify causes and implement, long-term solutions.

Benefits:

• Term Life Insurance and comprehensive Medical Insurance.
• GrabFlex, create a benefits package that suits your needs and aspirations.
• Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• Confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• FlexWork arrangements such as differentiated hours.