Description
We are currently recruiting Bank Outpatients Administrators to join our Patient Support Centre based in Brentwood. This role is offered on a zero-hours (bank) contract, with shifts provided on a flexible, ad-hoc basis to support service demand.
Duties and Responsibilities:
- Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
- Manage the telephone lines in an effective and timely manner
- Provide and maintain an efficient diary for all outpatient clinics
- Manage and process patient referral letters and any associated documentation
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner
Essential Criteria:
- Excellent verbal communication skills
- Ability to remain calm, professional, and focused under pressure
- Strong organisational skills with the ability to prioritise and multitask effectively
- High level of attention to detail
- IT literate, with confidence in learning new systems
- Commitment to confidentiality and information governance standards
Desirable Criteria:
- Previous experience in call centre environment
- Experience working within a hospital or healthcare setting
- Familiarity with Microsoft Office applications, including Word, Outlook, and Excel
Working Hours
This is a zero-hours bank position. The Patient Support Centre operates Monday to Friday, 8:00am – 6:00pm, with shifts scheduled within these hours on an as-needed basis.
Benefits
As a bank colleague, you will have access to the following benefits:
- Weekly pay
- Competitive bank rates
- Access to the Spire Healthcare Pension Scheme
- Blue Light Card discounts
- Additional SmartSpending discounts via Spire for You
- Access to wellbeing and support services via Spire for You
- Free DBS check
- Full induction and mandatory training
- Ongoing support from Spire’s dedicated Resourcing Team
- Opportunities for further training and progression into permanent roles