Description
We're seeking a Senior Customer Success Manager to work with high-profile brands and help them realise value from their investment in Braze.
Responsibilities
- Partner with Account Executives to drive client renewals, retention, and net retention targets
- Be the main point of contact and trusted advisor for customers
- Build a shared Success Plan with customers, providing strategic guidance and enablement
- Drive feature adoption and customer advocacy
- Analyze customer product usage to identify opportunities and risks
- Maintain ongoing contact with customers through regular check-ins and events
- Advocate for customers, soliciting and synthesizing feedback for product development
- Provide continuing education for customers to maximize product usage
- Coordinate with other Braze teams to ensure seamless support
- Work with Onboarding Managers and other Customer Success Partners
- Act as a point of escalation for customers
- Provide mentorship to junior colleagues
Requirements
- Established customer success professional with a track record of success
- Excellent communication and interpersonal skills
- Experience working with medium and large technology companies
- Proven ability to manage complex, high-value accounts
- Strong technical domain knowledge of SaaS, Mobile, APIs, Marketing Automation, or Programming
- 3-6 years of relevant experience in customer success or a related area
What We Offer
- Competitive compensation ($88,000 - $124,800/year)
- On Target Earnings (OTE) between $110,000 and $156,000/year
- Comprehensive benefits package, including equity grants and flexible paid time off