Description
We are seeking a Local IT Support professional to join our team at Ubisoft Ivory Tower in Lyon.
As a Local IT Support specialist, you will be responsible for providing IT support to our studio, focusing on five key areas:
Hardware & IT Infrastructure
- Install, configure, and maintain workstations (Windows 11) and servers (Windows Server 2022)
- Manage the computer fleet: inventory, track hardware lifecycle, manage entries/exits, and coordinate replacement cycles
- Oversee dev kits and test kits
- Interact with suppliers for purchasing and repairing equipment
Software & Administration
- Resolve software and hardware incidents and bugs
- Administer accounts, manage access, and authorisations (Active Directory, local tools, and servers)
- Support and evolve the conference and meeting infrastructure
Local Infrastructure & Facility
- Participate in managing and evolving local infrastructure, coordinating with network and admin teams based in Paris
- Manage alarm systems and access control
- Assist with facility management (office moves, receiving and storing equipment, inventory management)
Support & User Accompaniment
- Provide local IT support with a customer service focus
- Communicate regularly and professionally with staff about IT services
- Conduct training sessions on IT security and tools
Events & Projects
- Provide logistical and technical support during internal and external events
- Contribute to cross-functional IT projects
Requirements:
- Mastery of Windows 11 and Windows Server
- Knowledge of Active Directory, networking concepts (IPv4, TCP/IP, VLAN, Wi-Fi)
- Rigorous and meticulous task management
- Good level of English (written and spoken)
- Customer service mindset and excellent communication skills
- Curiosity, proactivity, and ability to manage multiple subjects simultaneously
Nice-to-have:
- Linux knowledge
- Passion for video games and gaming culture