Global Aid Account Manager

The Opportunity

Flexport.org is the humanitarian arm of Flexport, serving nonprofits, NGOs, and mission-driven organizations that need to move impactful cargo reliably. As a Global Aid Account Manager, you will own complex and high-impact partner relationships, spanning multiple shipping modes and trade lanes. You will shape these relationships, provide strategic guidance, and drive business reviews that lead to real decisions.

Responsibilities

• Own end-to-end success for a portfolio of complex, multi-modal Flexport.org partner accounts
• Lead RFP bids and contract renewals end-to-end
• Serve as a strategic partner to nonprofits, NGOs, and mission-driven organizations, finding ways to cut cost, add capability, or move faster
• Lead high-impact business reviews that go beyond reporting, providing market context, multi-modal insight, and tailored recommendations
• Drive expansion across Flexport's full product suite, meeting or exceeding program growth and retention targets
• Collaborate with internal teams on solutions that require alignment and creative problem-solving
• Mentor account teammates, sharing playbooks and joining key partner calls
• Use AI-enabled tools to automate and improve internal and partner-facing processes

Requirements

• 5+ years in account management, business development, or a similar partner-facing role
• Background in logistics, supply chain, humanitarian aid, or international development is strongly preferred
• Track record of independently managing and growing a complex, multi-product book of business
• Deep understanding of global trade and supply chain operations across multiple modes
• Comfort operating without a playbook in ambiguous or novel situations
• Strong commercial instincts and genuine curiosity about the humanitarian and development space
• Natural tendency to develop others and a compliance-first mindset

Benefits

• Ownership of Flexport.org's most complex and meaningful partner relationships
• Visible role in shaping the account team's operations
• Opportunities to contribute to team playbooks, onboarding content, and process improvements
• Front-row seat on Flexport.org's mission to get aid to those who need it
• Competitive compensation, comprehensive benefits, and a vibrant company culture