Sr. IT Project & Program Manager, Asset Management

Millions of people around the world come to Pinterest to find creative ideas, dream about new possibilities, and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Join Pinterest's IT Vendor & Asset Management team, where we manage the partnerships, tools, and metrics that keep IT service delivery running smoothly for every employee, worldwide. In this role, you'll take our existing managed-service model to the next level, deepening how we manage and measure our external service-delivery partners as the team scales.

Responsibilities:

• Own the day-to-day relationship with Pinterest's IT deployment and support service partners, driving performance, escalation resolution, and SLA accountability.
• Build and manage a metrics and reporting program for outsourced IT services, defining KPIs and running regular business reviews to hold partners accountable to service and cost targets.
• Bring AI into the team's day-to-day workflows, using it to speed up vendor and metrics reporting and improve how we run service operations.
• Partner closely with the IT Project & Program Manager team supporting global deployment and vendor operations, while owning the vendor/MSP relationships that power those services.
• Partner with Procurement, Finance, Legal, and Security to manage vendor contracts, invoicing accuracy, and compliance across service partnerships.
• Support asset lifecycle and recovery programs, ensuring accurate reporting and cost optimization.
• Help evaluate and onboard new service-delivery capacity to extend Pinterest's global IT support coverage as needs evolve.
• Partner with IT leadership on budget planning and forecasting for vendor-delivered services.
• Identify and help drive cost-savings opportunities across hardware and vendor spend, and help define how we track and report on those savings.
• Serve as backup Scrum Lead for the team, with the opportunity to grow into the primary Scrum Lead role over time.

Requirements:

• Proven experience managing outsourced/managed service provider relationships at scale, including SLAs and vendor governance.
• Strong analytical and reporting skills, with experience building KPI/metrics programs and translating data into recommendations.
• Strong collaborator and communicator, comfortable mentoring peers and influencing outcomes without formal management authority.
• Experience partnering cross-functionally with Procurement, Finance, Legal, and Security.
• Strong written and verbal communication skills, with the ability to prepare executive-ready materials.
• 3+ years of relevant experience in IT vendor/MSP management, IT asset management, or a related field.
• Experience implementing AI into day-to-day workflows, with a practical approach to driving adoption and measuring impact.
• Preferred: experience with metrics and ticketing/support tools such as Zendesk.
• Bachelor’s degree in Information Systems or a related field or equivalent experience.

Benefits:

• The position is eligible for equity.
• Salary range: $110,494-$227,486 USD