Operations Client Servicing Associate

We are seeking an Operations Client Servicing Associate to join our team, acting as a key client service and escalation contact for PWM Asia Operations. You will partner with business and internal stakeholders to support operational issue resolution, training coordination, metrics reporting, and process improvement.

In this role, you will:

• Execute processes, functions, and project activities using knowledge of operational workflows, systems, and financial products
• Recognize risk in day-to-day activities and contribute to control enhancements and process improvements
• Build effective relationships with Operations teams and internal stakeholders to support business objectives
• Participate in projects and strategic initiatives, contributing to solution development and timely execution
• Act as a local Operations client service contact point for Singapore, with backup coverage for Hong Kong, supporting escalation management and issue resolution
• Coordinate Operations-related training, stakeholder meetings, escalation metrics, and management updates to drive transparency and remediation efforts
• Produce and analyze management reporting to identify trends, highlight risks, and support decision-making
• Partner with regional and global stakeholders to enhance the client experience and promote operational excellence

To be successful in this role, you will need:

• Ability to establish clear goals and priorities and address non-standard issues with minimal guidance and supervision
• Subject matter expertise in the business area supported, client requirements, and operational controls
• Experience in Operations, client service, middle office, or asset servicing environments
• Understanding of operational processes related to cash products, OTC derivatives, alternative investments, and related asset classes
• Ability to communicate clearly with senior stakeholders and summarize complex issues in a concise and actionable manner
• Ability to influence teams outside direct reporting lines and drive timely escalation, remediation, and process improvement
• Commitment to collaboration, inclusiveness, and acting as a culture carrier across Operations
• At least 2 years' relevant experience

At Morgan Stanley, you can expect:

• Opportunity to work alongside the best and the brightest in an environment where you are supported and empowered
• Comprehensive employee benefits and perks
• Ample opportunity to move about the business for those who show passion and grit in their work