Description
We are currently hiring for a Breakfast Attendant/Barista at the Courtyard by Marriott Tysons McLean. This position is responsible for preparing and serving food and beverages to Starbucks guests in a friendly, courteous, and professional manner. Adheres to all health regulations and laws. Ensures exceptional guest service and creates an inviting atmosphere. Follows B. F. Saul Company Hospitality Group and brand standards of quality to ensure guest satisfaction.
Responsibilities
- Guest Service: Anticipates and responds to guests in a friendly, positive and timely manner.
Provides the highest quality service and establishes appropriate rapport with all guests. Understands and follows B. F. Saul Company Hospitality Group and franchise guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores.
- Serving Duties: Listens attentively, takes orders accurately, and uses proper serving techniques.
Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential. Adheres to all health regulations and laws. Follows all B. F. Saul Company Hospitality Group cash handling/POS procedures.
- Side Work: Completes all required side work including but not limited to:
cleaning restaurant, server stations, coffee stations, and coolers; vacuuming, trash removal, and stocking of supplies.
- Helps control expenses: Follows B. F. Saul Company Hospitality Group procedures
when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
- Works Safely: Dispenses/serves food and beverages and maintains a clean and safe work area
in accordance with B. F. Saul Company Hospitality Group, local, state, and federal regulations.
- Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties.
Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming/appearance standards, general work rules and department procedures.
- Works collaboratively with all others: Takes service orders, assists staff, and works as a team player
to ensure all guest needs are met.
Required Skills and Experience
- Education: High school diploma/GED or equivalent experience required.
- Experience/Knowledge/Skills/Abilities: No experience necessary.
Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment. Must have the ability to speak, understand, and write English in order to meet guest’s needs.
- Physical: Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift.
Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.
Additional Information
The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held.