Customer Success Manager, GSI

Job Overview

Join Anthropic's Customer Success team as a strategic partner and trusted advisor to complex customers, helping them harness the full potential of Claude capabilities.

Responsibilities:

• Build trusting relationships with key decision-makers to understand their business objectives and identify opportunities for optimization and expansion.
• Become an expert in Anthropic's products, guiding customers to the right solutions.
• Drive usage planning, monitor usage patterns, and identify optimization opportunities.
• Serve as a thought partner, enhancing customers' knowledge of Claude products.
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics.
• Identify potential use cases and lines of business not currently onboarded.
• Develop and execute change management strategies to drive end-user adoption.
• Own the customer experience across their lifecycle.

Requirements:

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
• Experience working with enterprises in Systems Integrator industries.
• Technical fluency with AI/ML concepts, API integrations, and software implementation patterns.
• Experience driving success across consumption-based and seat-based business models.
• Strategic mindset to identify growth opportunities.
• Proven track record managing a portfolio of accounts.
• Cross-functional collaborator with excellent communication skills.

Benefits:

• Competitive compensation and benefits.
• Optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours.

Logistics:

• Annual Salary: $200,000-$265,000 USD.
• Location-based hybrid policy: 25% office time.
• Visa sponsorship available.