Description
We’re building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
The District Leader, Rx plays a critical role in cultivating a culture of clinical and business excellence in retail pharmacies across their market. With clinical and business oversight of approximately 20 retail pharmacies and an average team headcount of 200 reports, the District Leader, Rx has ultimate responsibility for patient safety and business success in their market.
Responsibilities
- Cultivate and maintain a healthy Pharmacist talent pipeline, including overseeing the development of interns, recruitment of new grads, and career progression for float and staff Pharmacists to maintain a strong Pharmacy Manager bench
- Set the District talent agenda for hourly colleagues, including oversight to ensure an appropriate staffing pipeline, District-level succession planning for key roles, and partnering with front store field leadership to cultivate cross-trained colleagues and total-store staffing where appropriate
- Set and communicate District priorities, based on Corporate and Regional direction; ensure Pharmacy Managers understand the “why” behind new initiatives and are able to engage their teams to embrace change
- Conduct regular formal and informal check-ins with all Pharmacy Managers to track progress against business and developmental goals
- Improve District-level pharmacy performance measures by coaching Pharmacy Managers to identify and address root-cause barriers to success
- Oversee patient safety and provide regulatory oversight; ensure the highest level of integrity when it comes to reporting and investigating patient safety and/or drug loss incidents
- Grow the business through active pursuit and engagement with acquisitions, file buys, new stores, and remodels
People Leadership & Development
- Cultivate the market’s Pharmacist talent pipeline, including ultimate oversight and development of interns, Float Pharmacists, Staff Pharmacists, and Pharmacy Managers
- Manage District succession plans and promote District-level staffing of pharmacies
- Oversee the consistent delivery and completion of all colleague training programs
- Oversee the appropriate staffing, scheduling, and timely and correct payment of all market Pharmacists
- Create a culture of recognition, empowerment, development, and inclusion that attracts and retains pharmacy talent at all levels
- Identify, mentor, and develop future District Leadership talent
- Deliver timely performance reviews and targeted coaching and counseling for individual Pharmacy Managers as needed
Business / Financial Planning
- Develop and execute business plans and strategies to deliver on all business performance measures
- Actively review business reports to derive insights about District pharmacy performance; utilize metrics as a tool to diagnose root cause and inform the creation of action plans
- Develop a deep understanding of the competitive landscape and business trends, using this information to proactively plan for risk and capitalize on opportunities
Operations
- Set, communicate and execute on market goals
- Engage pharmacy teams to deliver against new and existing programs and services with excellence
- Champion differentiated customer service and personally close out any escalated customer service issues
- Triage and address any emergent issues in the market
- Ensure all pharmacies are ready for inventories, internal/external audits, and other regular activities requiring planning and preparation for success
- Ensure compliance with all community responsibility activities
- Ensure compliance with all Company policies and relevant federal, state, and local laws pertaining to pharmacy and pharmacy personnel
Portfolio Growth
- Provide market-specific input to development of the local acquisition and real estate strategy; implement the local real estate strategy and provide acquisition support
- Identify file buy and acquisition leads, cultivating relationships with competitors and ensuring retention of file buy assets
Benefits
- Competitive benefit package, including Paid Time Off, Health/Dental/Vision insurance, Employee Stock Purchase Program, 401K with a company match, and a generous employee discount at all CVS stores