Enterprise Services Engineer

At Tanium, Enterprise Services Engineers (ESEs) play a crucial role in serving customers as hands-on technical experts for remote and on-site engagements.

You will work in a highly collaborative environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers.

ESEs contribute to customer success by operating and maintaining the Tanium platform and its modules to achieve customer-specific outcomes in Operations, Risk, Compliance, Asset, and Security.

Responsibilities:

• Work closely with customers to operationalize, administer, and maintain the Tanium Platform
• Identify opportunities for customers to get greater value from the Tanium platform
• Address customer needs through effective verbal and written communication
• Identify and assign tier 3 support cases to Technical Support Engineers
• Conduct daily health checks on assigned accounts and work with Technical Support Engineers on strategic customer activities
• Contribute to and track activity reports
• Document best practices and Play Book entries
• Collaborate with Customer Success Managers to improve Tanium operational status within key accounts
• Provide technical direction to customer IT support staff

Requirements:

• Bachelor's degree or equivalent experience
• 5+ years of experience in IT/consulting
• 5+ years of experience in Systems Administration/Engineering
• Active TS/SCI Clearance or higher
• Hands-on Tanium experience a major plus
• Strong troubleshooting skills
• Ability to articulate and communicate effectively
• Broad knowledge across several technical domains, including Endpoint Security, Endpoint Support/Troubleshooting, Incident Response/Vulnerability Management, Systems Management, Systems Administration, Software Engineering, and Utility Scripting

Benefits:

• 5 days of volunteer time off (VTO) per year
• Equal Opportunity and Affirmative Action employer