Description
Job Overview
Join Tide's Business Finance team as a Tele Sales Executive, connecting with prospective customers interested in Business Loans.
Responsibilities
- Reach out to premium and high-intent leads, along with other leads based on business requirements.
- Understand customers' business needs and financing requirements to identify relevant Business Loan opportunities.
- Explain loan products, eligibility criteria, key terms, and documentation requirements clearly to customers.
- Build strong customer relationships through professional and consultative conversations.
- Qualify leads based on customer requirements and basic eligibility and move relevant prospects through the sales journey.
- Follow up consistently with interested customers to drive conversions and application completion.
- Handle customer queries and objections effectively and provide appropriate solutions.
- Coordinate with internal teams to ensure a smooth customer journey from lead qualification to loan processing.
- Maintain accurate lead and follow-up information in the relevant systems.
- Work towards defined calling, conversion, and business targets while maintaining a strong customer experience.
- Ensure all customer interactions and communication are aligned with company policies and compliance requirements.
Requirements
- Open to undergraduates.
- Comfortable working six days a week, Monday to Saturday.
- 1+ years of experience in telesales, inside sales, telecalling, or customer-facing sales roles.
- Experience in Business Loans, Personal Loans, Lending, Banking, NBFCs, or FinTech will be preferred.
- Experience handling premium/high-value leads or customers will be an added advantage.
- Strong Hindi and English communication skills, with the ability to communicate confidently and professionally with customers.
- Comfortable handling outbound calls and managing a lead funnel through regular follow-ups.
- Strong sales, persuasion, and objection-handling skills.
- Ability to understand customer requirements and explain financial products in a simple and clear manner.
- Comfortable speaking with business owners and premium customers.
- Target-oriented and comfortable working in a performance-driven sales environment.
- Strong follow-up and lead management skills.
- Good customer relationship management and problem-solving skills.
- Basic understanding of financial products, with the ability and willingness to learn Business Loan products.
- Comfortable working with CRM systems and other sales tools.
Benefits
- Competitive Compensation
- Time Off – Generous annual leave on top of bank holidays.
- Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
- Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
- Health Insurance – Private family insurance with additional OPD coverage and top-up options.
- Life & Accident Cover – Comprehensive accidental and life insurance protection.
- Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
- Volunteering & Development Days – Paid days annually for volunteering or personal growth.
- Learning & Development – Annual budget for books, courses, coaching, and more.
- Home Office Setup – Contribution towards setting up your home office.
- Laptop Ownership – Keep your old laptop and get a new one when it's time for a replacement.
- Snacks & Meals – Office perks with snacks, coffee, tea, and lunch.