Customer Service Officer, Distribution Contact Centre

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Officer with the resources to solve critical problems for the future of our business, which is why we need you.

Responsibilities

• Handle enquiries and requests of on Individual Financial Products administration arising from agents.
• Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills.
• Provide support to management and recommend productivity/service improvements.
• Ensure accuracy and compliance of all requests to be completed with good quality standards.
• Support ad-hoc tasks to achieve desired results of business needs.

Requirements

• 3+ years of customer service experience preferred but not a must
• HKDSE/HKCEE/ diploma qualification will be required
• IIQE 1,3,5 will be preferred
• Preferably worked previously in a call centre/ service centre environment
• Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred
• Excellent telephone manner with good interpersonal skills
• Mature and pleasant personality
• Self-motivated and able to work independently
• Excellent service attitude and able to follow through on commitments to customers
• Adherence to quality standards
• Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
• Good communication skills in English and Chinese, both written and spoken.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.