Description
The Licensing Consultant is responsible for managing Visa technical and business resources required to implement new and add-on Visa products and services.
Key Responsibilities:
- Provide customized consultative support on license requests of mid to high complexity, applying in-depth knowledge of Visa Bylaws, Rules, eligibility criteria, and regulatory requirements.
- Offer upfront licensing consultancy to address and manage client expectations and clarify requirements for onboarding.
- Work closely with client-facing teams to provide guidance and support to prospective and current clients on licensing and onboarding queries, including business expansions.
- Coordinate internally with Onboarding and Implementation functions and other stakeholders to improve client onboarding experience and service offerings.
- Monitor all license application workstreams across key stakeholders and update status in relevant systems.
- Execute requests related to administration of clients' licensing lifecycle, including sponsorship options, license upgrades/downgrades, mergers, acquisitions, and terminations.
- Present to client and internal stakeholders on licensing processes, timings, and expectations, including creation and customization of materials.
- Formulate recommendations and refer cases to management, identifying unusual scenarios or potential risks.
- Provide training to new staff and partners to build awareness of licensing and facilitate smooth execution of requests.
- Contribute to business requirements and enhancement requests for tools and systems, and perform acceptance testing.
- Manage communication channels for licensing resources to ensure they are up to date, client-focused, and effective.
Qualifications:
- 8 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
- Experience in client-facing roles within the financial services or payment industry.
- Experience in managing high volume of work with attention to detail and meeting deadlines.
- Experience in supporting operational activities and delivering process efficiencies.
- Experience in project management and supporting clients in implementing new products in a payment processing environment.
- Experience in using Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
- Experience in working cross-culturally and in remote situations.
- The role requires the ability to work independently and within a global team - willingness to work a flexible schedule to include weekends, possible holidays and overtime when needed. (24/7 operations, rotating and shifting schedules)